Audits

CGRA offers services to conduct audits on Safety and Health Management Systems and Risk Management Systems in Singapore.

Audit process

All audits undertaken by CGRA undergoes three (3) standard phases: pre-audit preparation, on-site audit and post-audit report writing and submission.

During pre-audit preparations, CGRA’s auditor(s) will liaise with the clients and auditees to plan and arrange the schedule and other details of the audit. They will also request for documents from the auditees such as management system procedures, inspection records, previous audit reports, etc. for review in preparation for the audit.

During the audit, the auditor(s) will conduct the following activities at the auditee’s site:

  • Opening meeting
  • Physical Inspection
  • Documentation review
  • Interview of personnel
  • Closing meeting

After the audit, the lead auditor will prepare a comprehensive audit report for each audit to the client. The reports will compile all the findings and observations identified during the audit. CGRA will send the soft copy of the audit report to the client within 14 working days. Certain audit reports may be given more time to write and submit to the client depending on the type of audit, size or the organization and agreement by the client.

Reference to audit and use of report

​Upon receiving the audit report submitted by CGRA, clients shall agree to adhere to the following conditions:

  • Prohibit the use of CGRA’s name/ logo, audit report and testimony in the internet, brochures, advertisements, other documents, etc.

  • Never make any misleading or false statement with regards to the audit

  • Prohibit the use or permit the use of CGRA’s name/ logo, audit report, testimony or any part thereof in a misleading or dishonest manner.

Procedure for complaints

Complaints may come from the client, authoritative bodies or other interested parties (complainant(s)). Complaints can apply to CGRA or the client. The complainant(s) has the right to raise their complaints to CGRA.

  • The client may communicate via email contact and CGRA shall respond (by telephone, email or letter) to the client to acknowledge the receipt of information within 5 working days of the message being sent.
  • CGRA shall analyze the issue to determine the root cause of the problem (i.e. system or human related error). A root cause analysis will be conducted to determine and apply the necessary  corrective and preventive action.
  • In case of a complaint/report against a client, CGRA will analyze the complaint and conduct an internal discussion with the involved CGRA personnel.
  • If the complaint is proven genuine and valid (i.e. a result of system failure), the complaint shall sent to the client for a response. No confidential reports or information will be sent to the complainant(s) without the client’s permission. Sufficient time is given to the client for response.
  • Depending on the response, CGRA shall perform the following actions:
    a) Write to the complainant for an explanation for his/ her response.
    b) Ask for further information and clarification from the client
    c) Send an auditor to personally visit the client and investigate the problem. Such visit shall be considered as a special visit and billable to the client.
    d) Request a joint meeting with the complainant and CGRA.
  • CGRA will communicate with the complainant at the end of the process to summarize the findings and close the complaint.
  • CGRA shall ensure that no discriminatory action is taken against the complainant.

All complaints are to be sent to enquiries.sg@chubb.com

Impartiality Statement

At Chubb Global Risk Advisors , the Vice-President ensures that all staff and contract auditors understand the importance of impartiality in conduct of its management system auditing services.

Chubb Global Risk Advisors ensures that all potential threats to impartiality are identified and eliminated.

Chubb Global Risk Advisors will therefore ensure that in its dealings with clients or potential clients, all employees or other personnel involved in Auditing Services are, and will remain, impartial.

To ensure that impartiality is both maintained and can be demonstrated, Chubb Global Risk Advisors has identified and assessed the risks of all relationships which may result in a conflict of interest or pose a threat to impartiality.